We’re here for you!
Our team is available around the clock, from Australia to New York - email firstname.lastname@example.org with any questions, concerns, or feedback!
Where does Dr Roebuck’s Ship?
Dr Roebuck’s ships within Australia.
All prices are listed in Australian Dollars, and all orders will be charged in AUD.
How much does shipping cost?
Free on orders over $75AUD, shipped via Australian Post.
Standard - $10
For shipping to the United States, Canada and the UK, please visit our North American site here
Free Shipping over $125
When will my order ship?
Each package is picked and packed just for you, and most ship within 1-2 business days of placing your order. During the holiday rush, please allow for up to 4 days of processing. Once your order has shipped, you will receive an email confirmation from us (get excited!)
How can I track my order?
Log in to your account, and click on the order number in ‘Order History’ to check order status and tracking information.
Can I change my shipping address?
Please reach out to us at email@example.com if you need to make any changes to your order, though we cannot guarantee these changes.
Please note that we are unable to ship Express FedEx packages to P.O Boxes.
I didn’t receive my package?
If you did not receive your order, please reach us at firstname.lastname@example.org as soon as possible for assistance.
I have another question!
RETURNS + EXCHANGES
Can I return or exchange?
If you’re not satisfied with your purchase from www.drroebucks.com.au, please return for a full refund within 30 days of purchase. To begin your return, log in to your account and click the item or order in your history you wish to return. Reach out to us with any questions at email@example.com
How long will it take to process?
Refunds will be issued within 1-2 business days of receiving your returned product, and the full amount of your refund will be available on the original method of payment within 7-10 business days.
Where can I buy Dr Roebuck's in stores?
How do I become a retailer or business partner?
For more information on how to become a retailer or partner, contact firstname.lastname@example.org
Will Dr Roebuck’s work for my skin type?
Our products are developed with love for the most sensitive of skin - we are dermatologically tested, hypoallergenic, paraben free, gluten free, sulfate and silicone free.
When do your products expire?
Our products feature natural ingredients, which do expire, and we recommend you use our products within 6 months of opening. If you are unsure of when your product expires, email a picture of the batch code to email@example.com and we’ll look into it for you.
Is Dr Roebuck’s vegan, cruelty free, gluten free?
Dr Roebuck’s is proud to never test our products or ingredients on animals. Our products are gluten free, and the majority are vegan. Please see product pages for more details.
Can I use Dr Roebuck’s products while I’m pregnant?
We recommend speaking with your doctor to determine which products will work for you during pregnancy. Always try a test patch before introducing a new product to your regime.
Can I use Dr Roebuck’s products with my allergy?
We recommend speaking with your doctor to determine which products will work for you. Always try a test patch before introducing a new product to your regime.
Want to join the club, and spread the #cleanbeauty love? Reach us at firstname.lastname@example.org for more information!